Please Help to reset the VM

Hi, there ! My name's Ian and I couldn't access my VM through SSH (Or X2GO), it has been 2 weeks since 2nd, Feb. I do need some help.     First I thought it's a network issue, but I tried with the WIFI of my home and even with the network of my friends in the past two weeks.   I've already checked my SSH keys and rebooted the VM (By the VM Dashboard) for several times, it still did not work.    I've already backed up import datasets and wish you guys could reset the VM or rebuild the VM.   Please help ! My account name: lmodukrua@uservm.terrascope.be