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connection refused

Hello to everyone and the Terrascope team,

I've just receive the answer that I was allocated a VM, but I can't connect to it with the port number and the server address gave in the e-mail. I tried with my account login and and without login, just with the server address, but nothing works. I use the ubuntu command line as i don't really need the graphic interface. And the status of my VM in my account is indicated "Active", so I don't really know whether it's coming from my end or the VM end... :)

Thank you very much for your help.

Daria

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Hi Daria, we've tested the connection from our side in circumstances comparable to yours, and we don't have problems connecting. There could be a firewall issue at your side. Can you try to connect from home? 

Hi Daria, we've tested the connection from our side in circumstances comparable to yours, and we don't have problems connecting. There could be a firewall issue at your side. Can you try to connect from home? 

i tried while windows defender off bur still refused with a long list of details. Unable to find free display port. My user name is shehryar_$

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